ISO 20000

To provide a framework and a set of best practices for organizations to establish, implement, maintain, and continually improve their IT service management system

ISO / IEC 20000 Cyber Security Standards

ISO 20000 is the international standard for Information Technology Service Management (ITSM), also known as the “IT Service Management System” standard. It is designed to provide a set of principles and practices for improving the use of information technology and achieving excellence in service delivery

The components of ISO 20000

Improved Service Quality
Enhanced Customer Satisfaction
Increased Efficiency and Effectiveness
Better Communication and Collaboration
Competitive Advantage
Improved Risk Management

The methodology of ISO 20000

Plan: In this phase, the organization defines the scope of implementation, sets objectives, and identifies the necessary responsibilities and assignments to achieve the ISO 20000 standard

Do: The “Do” phase involves the execution of the plans defined in the previous phase. This includes implementing service management processes, following approved practices, documenting processes

Check: In this phase, the organization evaluates the performance of the IT service management system to ensure compliance with the specified requirements of the ISO 20000 standard.

Act: The “Act” phase focuses on implementing continuous improvement based on the results of the previous evaluation and analysis

Implementation: Organizations put the planned changes into action. This may involve training employees, updating processes, and ensuring that the QMS is fully integrated into the daily operations

Internal Audits: Internal audits are conducted to assess the organization’s compliance with ISO 9001 requirements. Auditors review processes, documentation, and practices to identify areas for improvement